We welcome the return of products purchased on madeline-skincare.com within 14 days of receipt. This applies ONLY if the items are damaged, defected, or wrongly shipped out.

You may contact our customer service for more details.


How to Request for an Exchange

Please email us at hello@madelineskincare.com by stating the below details

  • Subject Line: (Select 1)Refund or Exchange – (Your Order Number)
  • Product Name:
  • Quantity:
  • Reason: Wrong product deliveredor product damaged upon delivery
  • Photo of Product:
  • Comments (Optional):


We will then process your request accordingly.  Thank you.